Refund policy

United Spirits Farmacy Refund Policy

Effective June 29, 2026

At United Spirits Farmacy (USF), customer satisfaction is important to us. We offer refunds, replacements, or store credit under the following circumstances:

Eligible for Refund, Replacement, or Store Credit

Delayed Fulfillment: Your order has not shipped within 7–10 business days after the estimated fulfillment date without prior communication from USF.
Weight Discrepancy: The product weighs more than 0.50 oz less than the advertised weight listed on our website.
Product Quality Issues: The product arrives moldy, spoiled, contaminated, or otherwise unfit for consumption. Photo proof is required.
Clerical or Administrative Errors: Errors made by USF, including incorrect order processing.
Lost Packages: Packages confirmed lost by the shipping carrier. Each claim will be reviewed on a case-by-case basis.
Missed Consultations by USF: If USF misses a scheduled consultation without providing 24–72 hours’ advance notice.
Incorrect Item Received: You received a product different from what was ordered.

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Refunds, Replacements, or Store Credit Will Not Be Issued For

Orders shipped to an incorrect address provided by the customer.
Shipping delays when USF has communicated the delay to the customer.
Incorrect contact information supplied by the customer (such as an incorrect email address preventing delivery of digital products). These situations will be reviewed on a case-by-case basis.
Missed consultations when the customer fails to communicate or attend the scheduled appointment.

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Policy Review

All refund, replacement, and store credit requests are subject to review and approval by the United Spirits Farmacy team. USF reserves the right to deny claims that do not meet the criteria outlined in this policy.